FAQs

1. How can I contact you?

You can contact us by sending an email to donnawearusa@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. What is your refund policy?

We offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times vary depending on the product and the destination. On average, you can expect your order to arrive within 7-14 business days. However, please note that due to unforeseen circumstances, such as customs delays or peak holiday seasons, shipping times may be longer.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be restrictions on certain products for specific regions. It is always best to check the product page for any shipping limitations.

6. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

7. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

8. Are your products ethically sourced?

Yes, we are committed to ethical sourcing and working conditions. We carefully select suppliers who adhere to fair labor practices and prioritize sustainability. We believe in offering products that are not only stylish but also responsibly produced.

9. Can I cancel or change my order?

Once an order is placed, it is processed and shipped as quickly as possible. Therefore, we are unable to guarantee any changes or cancellations. However, if you need to make a change, please contact us immediately, and we will do our best to assist you.

10. Do you offer wholesale pricing?

At this time, we do not offer wholesale pricing. Our store is focused on providing high-quality products to individual customers. If you have any specific inquiries or bulk order requests, please reach out to us, and we will be happy to assist you.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at donnawearusa@gmail.com. For more information, please refer to our full refund policy.